Last updated: 4th September 2026

These Terms and Conditions ("Terms") govern your use of the Envision 3D website and the purchase of any products or services from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

Envision 3D is a UK-based design and manufacturing studio specialising in CAD design, 3D printing, reverse engineering, replacement parts, prototyping, and small-batch manufacturing.

Business name: Envision 3D Location: United Kingdom Contact email: info@envision3d.tech

2. Definitions

"We", "us", "our" refers to Envision 3D.

"You", "customer" refers to the person placing an order, requesting a quote, or using the website.

"Products" refers to physical items produced and sold by us.

"Made-to-order" / "Print-to-order" refers to products manufactured after an order is placed.

"Bespoke" or "Commissioned Work" refers to custom designs, CAD models, reverse-engineered parts, or modified products created to your specification or from your supplied reference material.

3. Scope of These Terms

These Terms apply to:

• Use of our website
• Purchase of ready-to-buy products
• Purchase of made-to-order or print-to-order items
• Requests for bespoke design, reverse engineering, prototyping, or consultation-based services

Separate written agreements may apply to larger or complex bespoke projects.

4. Orders and Acceptance

4.1 All orders and quote requests are subject to acceptance by us.

4.2 We reserve the right to refuse or cancel an order for any reason, including errors in pricing or product information, or where a bespoke request falls outside our capability or capacity.

4.3 An order is not considered accepted until we confirm it by email or written quote acceptance.

5. Pricing and Payment

5.1 All prices are shown in GBP (£).

5.2 Prices include applicable UK taxes unless stated otherwise.

5.3 Payment must be made in full at the time of ordering, unless a deposit or staged payment arrangement has been agreed in writing for a bespoke project.

5.4 We reserve the right to change prices at any time, but changes will not affect confirmed orders or accepted quotes.

6. Made-to-Order and Bespoke Products

6.1 Made-to-order and bespoke products are produced specifically for you based on your selected options or provided specifications.

6.2 You are responsible for ensuring that all information, measurements, and files provided are accurate. Where we reverse-engineer a part from customer-supplied references, such as photos, an original sample, or measurements, the accuracy of the resulting design depends on the quality and accuracy of what you provide.

6.3 Minor visual variations may occur due to the nature of 3D printing, including layer lines, surface finish, and colour variation.

6A. Bespoke Design, CAD, and Reverse Engineering Services

6A.1 Where you commission CAD design, reverse engineering, or a bespoke prototype, we will provide a written quote outlining scope, estimated timeline, and price before work begins.

6A.2 Design and reverse-engineering time is charged for the expertise and work involved, separately from any print or manufacturing cost, and is non-refundable once work has commenced, except where we fail to deliver the agreed service or the work is not as described.

6A.3 Unless otherwise agreed in writing, ownership of the final design files, including CAD models and STL files, transfers to you upon full payment. Envision 3D retains the right to retain working copies for support, reproduction, and quality purposes, and may showcase completed work, excluding confidential or commercially sensitive projects or where you request otherwise, for portfolio purposes.

6A.4 Where a part is reverse-engineered from a customer-supplied original, you confirm that you have the right to have that part copied, measured, and reproduced, and that doing so does not infringe any third party's intellectual property rights. You agree to indemnify us against any claim arising from a breach of this warranty.

6A.5 For parts intended for functional, load-bearing, automotive, marine, or safety-critical use, you are responsible for independently verifying the part is fit for its intended purpose before installation or use. We will advise on suitable materials and processes where asked, but final suitability testing and sign-off for critical applications remains the customer's responsibility unless a specific engineering validation service has been separately agreed and paid for in writing.

6A.6 One round of reasonable revisions is included in the design quote. Further revisions, or changes to the brief after work has started, may be charged at our standard hourly design rate.

7. Dispatch and Delivery

7.1 Estimated dispatch times are provided for guidance only and are not guaranteed.

7.2 Delivery times depend on the chosen shipping method and carrier.

7.3 Risk of loss or damage passes to you upon delivery.

8. Cancellations and Refunds

8.1 Ready-to-Buy Products

You may cancel your order for ready-to-buy, non-custom, non-made-to-order products within 14 days of delivery in accordance with the Consumer Contracts Regulations 2013, provided the item is unused, in its original condition, and returned in appropriate packaging.

8.2 Made-to-Order, Bespoke, and Design/Reverse-Engineering Services

Under the Consumer Contracts Regulations 2013, the statutory right to cancel does not apply to:

• Made-to-order products
• Print-to-order products
• Bespoke or personalised items
• Design, CAD, or reverse-engineering work once commenced

These are manufactured or produced specifically to your requirements and cannot be returned or refunded once work has begun, unless faulty or not as described.

8.3 Refund Processing

Where a refund is approved, it will be processed within a reasonable timeframe, typically 5–7 business days from receipt of the returned item or confirmation of fault.

9. Faulty or Damaged Items

9.1 If your item arrives faulty or damaged, you must contact us within 14 days of delivery.

9.2 We may request photographs or additional information to assess the issue.

9.3 Where a fault is confirmed, we will offer a replacement, repair, or refund in line with your statutory rights.

10. Intellectual Property

10.1 All designs, models, images, and content on this website are owned by or licensed to Envision 3D unless stated otherwise.

10.2 You may not copy, reproduce, sell, or distribute our designs without written permission.

10.3 Bespoke designs commissioned by you transfer to you as set out in Section 6A.3 above; all other designs remain our intellectual property unless otherwise agreed in writing.

11. Acceptable Use

You agree not to:

• Use the website for unlawful purposes
• Upload infringing, offensive, or malicious content
• Attempt to interfere with the operation or security of the website
• Submit files or reference material for reproduction that you do not have the right to have copied

12. Limitation of Liability

12.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

12.2 To the maximum extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit or business interruption.

12.3 Our total liability for any bespoke design or reverse-engineering project is limited to the amount paid for that specific project, except where liability cannot be limited by law.

13. Consumer Rights

Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

14. Changes to These Terms

We may update these Terms from time to time. The version in force at the time of your order will apply.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms, please contact:

Email: info@envision3d.tech

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Refund Policy

Our Promise

Every print is quality-checked before dispatch. If something arrives damaged or faulty, we'll make it right.

Returns – Ready-to-Buy Items Only

You may return ready-to-buy, non-custom, non-made-to-order items within 14 days of delivery, in line with the Consumer Contracts Regulations 2013.

To be eligible for a return:

• Items must be unused and in original condition
• Returned with original packaging where applicable

To start a return, email us at orders@envision3d.tech with:

• Your order number
• Clear photos of the item

Made-to-Order, Print-to-Order & Bespoke Design Work

All products are made to order unless stated otherwise.

Under the Consumer Contracts Regulations 2013, made-to-order, print-to-order, personalised items, and commissioned CAD or reverse-engineering work are non-returnable once production or design work has begun, unless they are:

• Faulty, or
• Not as described

This includes items produced to selected sizes, colours, or specifications, and bespoke design services.

Faulty or Damaged Items

If your item arrives faulty or damaged:

1. Email us within 14 days of delivery
2. Include photos and your order number

Once confirmed, we will offer:

• A replacement, or
• A full refund, including original shipping costs

Your statutory rights under the Consumer Rights Act 2015 are not affected.

Refunds

• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless the item was faulty or incorrect

Questions?

Email: orders@envision3d.tech Response time: Within 24 hours, Monday–Friday