Terms of service

Terms and Conditions

Last updated: 28th December 2025

These Terms and Conditions ("Terms") govern your use of the Envision 3D website and the purchase of any products or services from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

Envision 3D is a UK‑based small business providing 3D printed products and related services.

Business name: Envision 3D
Location: United Kingdom
Contact email: info@envision3d.tech

2. Definitions

"We", "us", "our" refers to Envision 3D.
"You", "customer" refers to the person placing an order or using the website.
"Products" refers to physical items produced and sold by us.
"Made‑to‑order" / "Print‑to‑order" refers to products manufactured after an order is placed.
"Bespoke" refers to custom designs or modified products created to your specification.

3. Scope of These Terms

These Terms apply to:

Use of our website
Purchase of ready‑to‑buy products
Purchase of made‑to‑order or print‑to‑order items
Requests for bespoke or consultation‑based services

Separate written agreements may apply to larger or complex bespoke projects.

4. Orders and Acceptance

4.1 All orders placed through our website are subject to acceptance by us.
4.2 We reserve the right to refuse or cancel an order for any reason, including errors in pricing or product information.
4.3 An order is not considered accepted until we confirm it by email.

5. Pricing and Payment

5.1 All prices are shown in GBP (£).
5.2 Prices include applicable UK taxes unless stated otherwise.
5.3 Payment must be made in full at the time of ordering.
5.4 We reserve the right to change prices at any time, but changes will not affect confirmed orders.

6. Made‑to‑Order and Bespoke Products

6.1 Made‑to‑order and bespoke products are produced specifically for you based on your selected options or provided specifications.
6.2 You are responsible for ensuring that all information, measurements, and files provided are accurate.
6.3 Minor visual variations may occur due to the nature of 3D printing, including layer lines, surface finish, and colour variation.

7. Dispatch and Delivery

7.1 Estimated dispatch times are provided for guidance only and are not guaranteed.
7.2 Delivery times depend on the chosen shipping method and carrier.
7.3 Risk of loss or damage passes to you upon delivery.

8. Cancellations and Refunds

8.1 Ready-to-Buy Products

You may cancel your order for ready-to-buy (non-custom, non-made-to-order) products within 14 days of delivery in accordance with the Consumer Contracts Regulations 2013, provided the item is unused, in its original condition, and returned in appropriate packaging.

8.2 Made-to-Order and Bespoke Products

Under the Consumer Contracts Regulations 2013, the statutory right to cancel does not apply to:

Made-to-order products
Print-to-order products
Bespoke or personalised items

These products are manufactured specifically to your requirements and cannot be returned unless they are faulty or not as described.

8.3 Refund Processing

Where a refund is approved, it will be processed within a reasonable timeframe, typically 5–7 business days from receipt of the returned item or confirmation of fault.

9. Faulty or Damaged Items

9.1 If your item arrives faulty or damaged, you must contact us within 14 days of delivery.
9.2 We may request photographs or additional information to assess the issue.
9.3 Where a fault is confirmed, we will offer a replacement, repair, or refund in line with your statutory rights.

10. Intellectual Property

10.1 All designs, models, images, and content on this website are owned by or licensed to Envision 3D unless stated otherwise.
10.2 You may not copy, reproduce, sell, or distribute our designs without written permission.
10.3 Bespoke designs remain our intellectual property unless otherwise agreed in writing.

11. Acceptable Use

You agree not to:

Use the website for unlawful purposes
Upload infringing, offensive, or malicious content
Attempt to interfere with the operation or security of the website

12. Limitation of Liability

12.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
12.2 To the maximum extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit or business interruption.

13. Consumer Rights

Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

14. Changes to These Terms

We may update these Terms from time to time. The version in force at the time of your order will apply.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.