Refund policy
Our Promise
Every print is quality-checked before dispatch. If something arrives damaged or faulty, we’ll make it right.
Returns – Ready-to-Buy Items Only
You may return ready-to-buy (non-custom, non-made-to-order) items within 14 days of delivery, in line with the Consumer Contracts Regulations 2013.
To be eligible for a return:
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Items must be unused and in original condition
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Returned with original packaging where applicable
To start a return, email us at james@envision3d.tech with:
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Your order number
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Clear photos of the item
Made-to-Order & Print-to-Order Items
All products are made to order unless stated otherwise.
Under the Consumer Contracts Regulations 2013, made-to-order, print-to-order, and personalised items are non-returnable unless they are:
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Faulty, or
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Not as described
This includes items produced to selected sizes, colours, or specifications.
Faulty or Damaged Items
If your item arrives faulty or damaged:
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Email us within 14 days of delivery
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Include photos and your order number
Once confirmed, we will offer:
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A replacement, or
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A full refund (including original shipping costs)
Your statutory rights under the Consumer Rights Act 2015 are not affected.
Refunds
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Approved refunds are processed within 5–7 business days
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Refunds are issued to the original payment method
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Shipping costs are non-refundable unless the item was faulty or incorrect
Questions?
Email: orders@envision3d.tech
Response time: Within 24 hours (Monday–Friday)