Refund policy
Our Promise
Every print is quality-checked before dispatch. If something arrives damaged or faulty, we'll make it right.
Returns – Ready-to-Buy Items Only
You may return ready-to-buy, non-custom, non-made-to-order items within 14 days of delivery, in line with the Consumer Contracts Regulations 2013.
To be eligible for a return:
- Items must be unused and in original condition
- Returned with original packaging where applicable
To start a return, email us at orders@envision3d.tech with:
- Your order number
- Clear photos of the item
Made-to-Order, Print-to-Order & Bespoke Design Work
All products are made to order unless stated otherwise.
Under the Consumer Contracts Regulations 2013, made-to-order, print-to-order, personalised items, and commissioned CAD or reverse-engineering work are non-returnable once production or design work has begun, unless they are:
- Faulty, or
- Not as described
This includes items produced to selected sizes, colours, or specifications, and bespoke design services.
Faulty or Damaged Items
If your item arrives faulty or damaged:
- Email us within 14 days of delivery
- Include photos and your order number
Once confirmed, we will offer:
- A replacement, or
- A full refund, including original shipping costs
Your statutory rights under the Consumer Rights Act 2015 are not affected.
Refunds
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method
- Shipping costs are non-refundable unless the item was faulty or incorrect
Questions?
Email: orders@envision3d.tech Response time: Within 24 hours, Monday–Friday