Frequently Asked Questions

Ordering & Dispatch

How long until my order ships?

All products are made to order. We print and dispatch within 1-3 business days.

Do you ship internationally?

Currently UK only. International shipping coming soon.

Can I track my order?

Yes — you'll receive tracking information once your order dispatches.

Products & Materials

Where can I find out more about the materials that you use to make 3D prints?

All information on our materials can be found on our Materials Information page

Installation

How do adhesive mounts work?

Peel and stick to clean, dry surfaces. Works on wood, metal, painted walls, and smooth plastics.

What if I prefer screw mounting?

Most products offer screw mount options. Fixings are included where needed.

Returns & Support

What if something arrives damaged?

Email us at orders@envision3d.tech within 7 days and include photos. We'll send a replacement or full refund.

Can I return something if I change my mind?

Yes — within 14 days, as long as it's unused and in original condition.

How do I contact you?

For general enquiries, please email us on info@envision3d.tech. For enquiries relating to orders and returns, please email orders@envision3d.tech.

Alternatively, you can also contact us via our chat by clciking the question mark icon in the bottom right corner of the screen.

Response time: Within 24 hours (Monday-Friday)

Customisation

Can I add custom text?

Not yet, but we're adding custom text options soon on selected products very soon. Please sign up to our mailing list or follow us on social media to keep updated

Can you print my own design?

Yes, we offer a Print-to-Order service in which you can send us your 3D model in STL format and we will then print it and send it to you.