Privacy policy
Last updated: 4th September 2026
Envision 3D operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping and bespoke design/manufacturing service (the "Services"). Envision 3D is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, transaction details, form of payment, and payment confirmation. Envision 3D does not directly store your full card details — payments are processed securely via Shopify Payments and its payment partners.
- Account information including your username, password, and preferences, if you create an account.
- Transaction and enquiry information including items you view, add to cart, or purchase, and details you provide when requesting a custom quote, CAD design, reverse engineering, or bespoke manufacturing service, such as reference photos, measurements, files, or project specifications.
- Communications with us including the information you include when contacting us for support or a quote.
- Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information including how and when you interact with the Services.
Personal Information Sources
We may collect personal information:
- Directly from you — when you create an account, place an order, request a quote, or contact us.
- Automatically through the Services — via your device and through cookies and similar technologies.
- From our service providers — including Shopify and app partners we use to run the store, such as our enquiry form provider.
- From partners or other third parties, where relevant.
How We Use Your Personal Information
Provide, tailor, and improve the Services — to process payments, fulfil orders, quote and manage bespoke design/manufacturing projects, arrange shipping, manage returns, and maintain your account.
Marketing and advertising — to send promotional communications, only where you've opted in, and to show relevant advertising.
Security and fraud prevention — to authenticate accounts, prevent fraud, and keep the Services secure.
Communicating with you — to provide customer support and respond to enquiries and quote requests.
Legal reasons — to comply with applicable law or valid legal process.
How We Disclose Personal Information
We may disclose your personal information:
- With Shopify and other service providers who support our operations, such as payment processing, order fulfilment, our enquiry/contact form app, and analytics.
- With marketing and business partners, where relevant, in line with their own privacy notices.
- When you direct or consent to disclosure, for example to shipping carriers.
- In connection with a business transaction such as a merger, or to comply with legal obligations, enforce our terms, or protect our rights and the rights of others.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information about your access to and use of the Services in order to provide and improve them. To learn more about how Shopify uses your personal information, visit Shopify's Consumer Privacy Policy at shopify.com/legal/privacy/app-users. You may exercise certain rights over data Shopify processes via privacy.shopify.com/en.
Third-Party Websites and Links
Our Services may link to third-party websites. We are not responsible for the privacy or security practices of sites not affiliated with or controlled by us. We recommend reviewing their own policies.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of 13, or the relevant age of digital consent in your jurisdiction. If you believe a child has provided us with personal information, please contact us at info@envision3d.tech so we can delete it.
Security and Retention of Your Information
No security measures are perfect. We recommend not sending sensitive information via unsecured channels. We retain personal information only as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements, typically no longer than 6 years for order and financial records, in line with UK tax record-keeping requirements.
Your Rights and Choices
Under UK GDPR and the Data Protection Act 2018, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate personal information.
- Delete your personal information, subject to legal exceptions.
- Restrict or object to certain processing.
- Data portability, to receive a copy of your data in a portable format.
- Withdraw consent at any time, where we rely on consent, for example marketing emails — use the unsubscribe link in any promotional email.
To exercise any of these rights, contact us at info@envision3d.tech. We may need to verify your identity before processing your request, and will respond within the timeframes required by law, typically one month.
Complaints
If you have concerns about how we handle your personal information, please contact us first at info@envision3d.tech. You also have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office, at ico.org.uk.
International Transfers
Where we transfer personal information outside the UK, we rely on appropriate safeguards such as the UK's International Data Transfer Agreement or equivalent Standard Contractual Clauses, unless transferring to a country recognised as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date above.
Contact
Should you have any questions about this Privacy Policy or wish to exercise your rights, please email us at info@envision3d.tech, or write to us at:
Envision 3D Unit A, 82 James Carter Road Mildenhall, Bury Saint Edmunds IP28 7DE United Kingdom
For the purpose of UK data protection law, Envision 3D is the data controller of your personal information.
Terms and Conditions
Last updated: [DATE]
These Terms and Conditions ("Terms") govern your use of the Envision 3D website and the purchase of any products or services from us. By accessing our website or placing an order, you agree to be bound by these Terms.
1. About Us
Envision 3D is a UK-based design and manufacturing studio specialising in CAD design, 3D printing, reverse engineering, replacement parts, prototyping, and small-batch manufacturing.
Business name: Envision 3D Location: United Kingdom Contact email: info@envision3d.tech
2. Definitions
"We", "us", "our" refers to Envision 3D.
"You", "customer" refers to the person placing an order, requesting a quote, or using the website.
"Products" refers to physical items produced and sold by us.
"Made-to-order" / "Print-to-order" refers to products manufactured after an order is placed.
"Bespoke" or "Commissioned Work" refers to custom designs, CAD models, reverse-engineered parts, or modified products created to your specification or from your supplied reference material.
3. Scope of These Terms
These Terms apply to:
- Use of our website
- Purchase of ready-to-buy products
- Purchase of made-to-order or print-to-order items
- Requests for bespoke design, reverse engineering, prototyping, or consultation-based services
Separate written agreements may apply to larger or complex bespoke projects.
4. Orders and Acceptance
4.1 All orders and quote requests are subject to acceptance by us.
4.2 We reserve the right to refuse or cancel an order for any reason, including errors in pricing or product information, or where a bespoke request falls outside our capability or capacity.
4.3 An order is not considered accepted until we confirm it by email or written quote acceptance.
5. Pricing and Payment
5.1 All prices are shown in GBP (£).
5.2 Prices include applicable UK taxes unless stated otherwise.
5.3 Payment must be made in full at the time of ordering, unless a deposit or staged payment arrangement has been agreed in writing for a bespoke project.
5.4 We reserve the right to change prices at any time, but changes will not affect confirmed orders or accepted quotes.
6. Made-to-Order and Bespoke Products
6.1 Made-to-order and bespoke products are produced specifically for you based on your selected options or provided specifications.
6.2 You are responsible for ensuring that all information, measurements, and files provided are accurate. Where we reverse-engineer a part from customer-supplied references, such as photos, an original sample, or measurements, the accuracy of the resulting design depends on the quality and accuracy of what you provide.
6.3 Minor visual variations may occur due to the nature of 3D printing, including layer lines, surface finish, and colour variation.
6A. Bespoke Design, CAD, and Reverse Engineering Services
6A.1 Where you commission CAD design, reverse engineering, or a bespoke prototype, we will provide a written quote outlining scope, estimated timeline, and price before work begins.
6A.2 Design and reverse-engineering time is charged for the expertise and work involved, separately from any print or manufacturing cost, and is non-refundable once work has commenced, except where we fail to deliver the agreed service or the work is not as described.
6A.3 Unless otherwise agreed in writing, ownership of the final design files, including CAD models and STL files, transfers to you upon full payment. Envision 3D retains the right to retain working copies for support, reproduction, and quality purposes, and may showcase completed work, excluding confidential or commercially sensitive projects or where you request otherwise, for portfolio purposes.
6A.4 Where a part is reverse-engineered from a customer-supplied original, you confirm that you have the right to have that part copied, measured, and reproduced, and that doing so does not infringe any third party's intellectual property rights. You agree to indemnify us against any claim arising from a breach of this warranty.
6A.5 For parts intended for functional, load-bearing, automotive, marine, or safety-critical use, you are responsible for independently verifying the part is fit for its intended purpose before installation or use. We will advise on suitable materials and processes where asked, but final suitability testing and sign-off for critical applications remains the customer's responsibility unless a specific engineering validation service has been separately agreed and paid for in writing.
6A.6 One round of reasonable revisions is included in the design quote. Further revisions, or changes to the brief after work has started, may be charged at our standard hourly design rate.
7. Dispatch and Delivery
7.1 Estimated dispatch times are provided for guidance only and are not guaranteed.
7.2 Delivery times depend on the chosen shipping method and carrier.
7.3 Risk of loss or damage passes to you upon delivery.
8. Cancellations and Refunds
8.1 Ready-to-Buy Products
You may cancel your order for ready-to-buy, non-custom, non-made-to-order products within 14 days of delivery in accordance with the Consumer Contracts Regulations 2013, provided the item is unused, in its original condition, and returned in appropriate packaging.
8.2 Made-to-Order, Bespoke, and Design/Reverse-Engineering Services
Under the Consumer Contracts Regulations 2013, the statutory right to cancel does not apply to:
- Made-to-order products
- Print-to-order products
- Bespoke or personalised items
- Design, CAD, or reverse-engineering work once commenced
These are manufactured or produced specifically to your requirements and cannot be returned or refunded once work has begun, unless faulty or not as described.
8.3 Refund Processing
Where a refund is approved, it will be processed within a reasonable timeframe, typically 5–7 business days from receipt of the returned item or confirmation of fault.
9. Faulty or Damaged Items
9.1 If your item arrives faulty or damaged, you must contact us within 14 days of delivery.
9.2 We may request photographs or additional information to assess the issue.
9.3 Where a fault is confirmed, we will offer a replacement, repair, or refund in line with your statutory rights.
10. Intellectual Property
10.1 All designs, models, images, and content on this website are owned by or licensed to Envision 3D unless stated otherwise.
10.2 You may not copy, reproduce, sell, or distribute our designs without written permission.
10.3 Bespoke designs commissioned by you transfer to you as set out in Section 6A.3 above; all other designs remain our intellectual property unless otherwise agreed in writing.
11. Acceptable Use
You agree not to:
- Use the website for unlawful purposes
- Upload infringing, offensive, or malicious content
- Attempt to interfere with the operation or security of the website
- Submit files or reference material for reproduction that you do not have the right to have copied
12. Limitation of Liability
12.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
12.2 To the maximum extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit or business interruption.
12.3 Our total liability for any bespoke design or reverse-engineering project is limited to the amount paid for that specific project, except where liability cannot be limited by law.
13. Consumer Rights
Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
14. Changes to These Terms
We may update these Terms from time to time. The version in force at the time of your order will apply.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Us
If you have any questions about these Terms, please contact:
Email: info@envision3d.tech
Refund Policy
Our Promise
Every print is quality-checked before dispatch. If something arrives damaged or faulty, we'll make it right.
Returns – Ready-to-Buy Items Only
You may return ready-to-buy, non-custom, non-made-to-order items within 14 days of delivery, in line with the Consumer Contracts Regulations 2013.
To be eligible for a return:
- Items must be unused and in original condition
- Returned with original packaging where applicable
To start a return, email us at orders@envision3d.tech with:
- Your order number
- Clear photos of the item
Made-to-Order, Print-to-Order & Bespoke Design Work
All products are made to order unless stated otherwise.
Under the Consumer Contracts Regulations 2013, made-to-order, print-to-order, personalised items, and commissioned CAD or reverse-engineering work are non-returnable once production or design work has begun, unless they are:
- Faulty, or
- Not as described
This includes items produced to selected sizes, colours, or specifications, and bespoke design services.
Faulty or Damaged Items
If your item arrives faulty or damaged:
- Email us within 14 days of delivery
- Include photos and your order number
Once confirmed, we will offer:
- A replacement, or
- A full refund, including original shipping costs
Your statutory rights under the Consumer Rights Act 2015 are not affected.
Refunds
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method
- Shipping costs are non-refundable unless the item was faulty or incorrect
Questions?
Email: orders@envision3d.tech Response time: Within 24 hours, Monday–Friday
Shipping Policy
Dispatch Times
Unless stated otherwise, all products are made to order.
Orders are typically printed and dispatched within 1–3 business days. Dispatch times are provided as estimates only and are not guaranteed.
Orders placed on Friday–Sunday are processed from the following Monday.
Delivery Times
Once dispatched, UK delivery typically takes:
- Standard delivery: 2–3 working days
Delivery times are estimates provided by the carrier and are outside our control.
We currently ship within the United Kingdom only.
Shipping Costs
UK shipping is charged at a flat rate of £4.50 per order, depending on order size and weight.
Final shipping costs are shown at checkout and form part of the total order price.
Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Lost or Delayed Orders
If your order appears to be delayed or missing, please contact us and we will assist in liaising with the carrier where possible.
Risk of loss or damage passes to you upon delivery.
Your statutory rights are not affected.
Questions?
Email: orders@envision3d.tech Response time: Within 24 hours, Monday–Friday